Terms of service
TERMS OF SERVICE
These Terms of Service govern your use of the PROTOCOL XXVII website and any purchases made through our online store.
By accessing this website or placing an order, you agree to these Terms.
1. Store
This online store is operated under the PROTOCOL XXVII brand.
Throughout the website, the terms “we”, “us” and “our” refer to the operator of PROTOCOL XXVII.
2. Products
We make reasonable efforts to display product descriptions, colours, sizes and images accurately.
Colours and appearance may vary slightly depending on your screen, production process or individual garment.
Many PROTOCOL XXVII products are produced on demand after an order is placed.
3. Orders
Placing an order does not guarantee acceptance.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of payment failure, suspected fraud, pricing errors, stock or production issues.
If we cancel an order after payment has been taken, the applicable amount will be refunded.
4. Prices and payment
Prices are displayed in the currency shown on the storefront.
Applicable shipping charges, taxes or other fees will be displayed at checkout where required.
Payment must be successfully authorised before an order can be processed.
5. Production and delivery
Products may be produced and fulfilled by third-party production and logistics partners.
Production and delivery estimates are not guaranteed delivery dates.
Delays may occur because of production, carriers, customs, weather or other circumstances outside our reasonable control.
Please see our Shipping Policy for more information.
6. Returns and refunds
Returns, refunds, defective products and the statutory rights of consumers are handled according to our Return & Refund Policy and applicable law.
Nothing in these Terms limits mandatory consumer rights.
7. Intellectual property
All PROTOCOL XXVII branding, logos, graphics, designs, text, photography and other original content are owned by us or used with permission.
You may not reproduce, distribute, sell or commercially exploit our content without prior written permission.
8. Prohibited use
You may not use this website for unlawful, fraudulent, abusive or harmful purposes, or attempt to interfere with the security or operation of the store.
9. Third-party services
Our store may use third-party services including payment providers, production partners, shipping carriers and ecommerce platforms.
Their services may be subject to their own terms and privacy policies.
10. Limitation of liability
To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from use of the website or circumstances outside our reasonable control.
This section does not exclude liability that cannot legally be excluded or limited.
11. Privacy
Personal information is processed in accordance with our Privacy Policy.
12. Changes to these Terms
We may update these Terms from time to time. The current version will be published on this website.
13. Applicable law
These Terms are subject to applicable laws and mandatory consumer protection rules.
Consumers retain any rights granted to them under the laws that apply to their purchase.
14. Contact
Questions regarding these Terms can be sent to:
PROTOCOL XXVII
support@protocolxxvii.com